Managing a business is full of challenges, and one of the most frustrating ones can be dealing with unemployment claims. Whether you’re going through layoffs, restructuring, or parting ways with an employee for other reasons, those departures often come with an extra cost: unemployment insurance claims.
What many employers don’t realize is how easy it is to make small mistakes that can lead to big financial consequences. These missteps could drive up your unemployment tax rate sometimes for years without you even knowing why. But the good news? Most of these mistakes are preventable.
Let’s break down some of the most common employer errors when it comes to handling unemployment claims, and what you can do to avoid them.
1. Delayed Responses to Claims
It might not seem like a big deal to miss a deadline here or there, but when it comes to unemployment claims, time matters. In many states, you have just 10 days (sometimes less) to respond. If you miss that window, the claim can be approved automatically, even if the employee shouldn’t be eligible.
👉 What You Can Do: Assign a go-to person in HR to track incoming claims and respond right away. A timely and thorough response can make all the difference in whether a claim is approved or denied.
2. Vague or Incomplete Documentation
“We let them go for poor performance.” Unfortunately, that kind of statement won’t hold up. Without specific incidents, dates, and written records, the state is likely to side with the former employee.
👉 What You Can Do: Keep detailed records of employee performance issues, including written warnings, performance improvement plans, and any relevant communications. The more evidence you have, the stronger your case.
3. Misclassifying the Reason for Separation
Getting the separation reason wrong, even by accident, can lead to your business being wrongly charged for benefits. For instance, if an employee quits but you list it as a layoff, your account might be hit with avoidable charges.
👉 What You Can Do: Be crystal clear about the reason for separation. Whether it was a resignation, misconduct, reduction in force, or something else, accuracy matters when it comes to unemployment eligibility.
4. Automatically Approving Every Claim
It might seem easier to just let claims go through, especially if you’re short on time. But if you don’t review and challenge questionable claims, you could be driving up your unemployment tax rate year after year.
👉 What You Can Do: Don’t assume every claim is valid. Review each one carefully. If an employee was terminated for serious misconduct or left voluntarily, you may have valid grounds to contest the claim.
5. Skipping the Appeals Process
Did a claim get approved when it shouldn’t have? Many employers don’t realize they have the right to appeal, or they don’t think it’s worth the effort. But appealing a claim can often reverse the decision and save you money.
👉 What You Can Do: If something feels off, file an appeal. Gather your documentation, attend the hearing, and present your case clearly. You might be surprised how often decisions are overturned.
6. Gaps in Communication Between Departments
In many companies, the people who manage day-to-day operations aren’t the ones handling unemployment claims. This disconnect can lead to missing or inconsistent information when responding to claims.
👉 What You Can Do: Encourage better communication between HR, supervisors, and department heads. Make sure all relevant documentation is accessible and up to date so that your claim responses are thorough and accurate.
7. Ignoring Unemployment Cost Control Strategies
Many business owners treat unemployment insurance like a fixed cost, but it’s not. How you handle claims directly impacts your tax rate. Without a clear strategy, you could be overpaying without even realizing it.
👉 What You Can Do: Partner with experts like Dunn Corporate Resources. We help businesses take a proactive approach to unemployment cost control, from reviewing claims to evaluating voluntary contributions that could reduce your tax rate.
8. Not Training Managers on Proper Procedures
Your managers are on the front lines. If they don’t document issues properly or follow consistent processes, it makes it harder to defend against claims later on.
👉 What You Can Do: Provide training for supervisors on how to handle terminations, document employee behavior, and communicate clearly with HR. These habits can help you avoid costly claim mistakes down the road.
The Bottom Line: Be Proactive, Not Reactive
Unemployment claims don’t have to be a drain on your business. With the right strategy, clear documentation, and timely responses, you can protect your company from unnecessary costs.
At Dunn Corporate Resources, we specialize in helping businesses just like yours take back control of unemployment insurance costs. Our team offers complimentary evaluations of your unemployment and disability tax accounts, identifies potential savings, and helps you build a plan that works.
📞 Ready to start saving?
Let’s talk. Contact us today and discover how smart unemployment cost control can make a difference to your bottom line.